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Refund Policy

Cancellation, Return and Replacement Policy

Effective date: 4th/Sep/2026

This policy applies to all Vastnaut product brought directly from Vastnaut official website, Orders from an authorized dealer please follow their policy.

This Policy provides contractual/voluntary rights in addition to any mandatory rights under the laws applicable to your purchase. Where mandatory law provides a longer period or more favorable remedy, that law prevails.

Order cancellation

  1. Orders canceled within 30 minutes after confirmation are free, you can get a full refund.
  2. If cancellation is requested after 30 minutes of the order confirmation but before warehouse handling, you might be charged for transaction processing fee: 4% of you total payments, this deduction is from the financial service provider.
  3. warehouse processed orders cannot be cancelled before dispatch; after dispatch please refer to the applicable return process.

Package

The original package is designed to protect the product during transit, you are strongly recommended to keep the original box and other materials except those one-time-use strip or seal.

You are required to follow all of our packaging instructions accessible in our App or official site, you are obligated to securely pack the product to avoid damage during transit when submit return or repair service. You will be held fully and solely responsible for any damage caused by poor packaging during transit.Consumer-caused improper packaging / unauthorized carrier choice will be charged from the customer.

If your packaging is lost or severe damaged, and your return reason is not by a quality issue, you might be charged for a fee to request a new set of packaging materials .

Return&refund

You can request a return&refund service within 14 calendar days upon delivery:

  1. The product experienced critical failure, manufacturing defects or functional issues.
  2. Severe damage during transit confirmed by the carrier or valid proof.
  3. The product is unopened, unactivated or substantially like-new, except to the extent applicable law permits reasonable inspection/testing.

All returned products will be inspected and verified after arrive Vastnaut warehouse before any refund is approved or issued. After the inspection and verification process is competed, the refund will be processed automatically. The hole refund process will be completed within 14 business days after returned product received by Vastnaut warehouse.

Vastnaut will not except any dorp-off to our warehouse even your location is close or you are willing to travel.

  1. Your return shipping fee will be covered by Vastnaut if it is due to a confirmed product defect or shipping issue.
  2. Your return shipping fee or any other associated costs will be deducted from your refund amount if your return is due to a reason other than product issue or the delivery is refused or intercepted.
  3. You are obligated to provide evidence to proof the issue caused the return if it is not verified during the inspection, other wise the return shipping fee will be deducted from your refund amount.
  4. If your issue is not verified and your product is not fit for returning standard, you will be charged for additional shipping fee for both ways, other wise Vastnaut will keep your product for 30 calendar days and try to contact you every 7 days. After that it will be handled in accordance with applicable law, there will be no refund issued.

Your product will not be able to apply for none-quality issue return&refund service if:

  1. The return is requested after 14 calendar days upon delivery.
  2. The product is opened and activated and show usage more than to experience its basic nature or function, or it is not in a like-new condition, include but not limited to scratches, dents, cracks, wear or other signs of heavy usage.
  3. The product is returned with shortage than it’s original accessories, cables, chargers, manuals, packaging, bundle products or gifts.
  4. If the issue report in your return request is determined by misuse, abuse, accident caused by other than Vastnaut product, liquid exposure more than instructed protection, unauthorized repair or modification, or any other improper user actions.

Return&replacement

You might request for Vastnaut voluntary replacement program within 30 calendar days upon delivery:

  1. The product experienced critical failure, manufacturing defects or functional issues.
  2. Severe damage during transit confirmed by the carrier or valid proof.
  3. The product is unopened, unactivated or in like-new condition.
  4. Incorrect size measurement or reference for the first time.

Vastnaut will not except any dorp-off to our warehouse even your location is close or you are willing to travel.

  1. Your return shipping fee will be covered by Vastnaut if it is due to a confirmed product defect or shipping issue.
  2. Your return shipping fee or any other associated costs will be deducted from your refund amount if your return is due to a reason other than product issue or the delivery is refused or intercepted.
  3. You are obligated to provide evidence to proof the issue caused the return if it is not verified during the inspection, other wise the return shipping fee will be deducted from your refund amount.
  4. If your issue is not verified and your product is not fit for returning standard, you will be charged for additional shipping fee for both way, other wise Vastnaut will keep your product for 30 calendar days then scrapped your product, there will be no refund issued.

Your product will not be able to apply for return&refund service if:

  1. The return is requested after 30 calendar days upon delivery.
  2. The product is opened and activated and show usage more than to experience its basic nature or function, or it is not in a like-new condition, include but not limited to scratches, dents, cracks, wear or other signs of heavy usage.
  3. The product is returned with shortage than it’s original accessories, cables, chargers, manuals, packaging, bundle products or gifts.
  4. If the issue report in your return request is determined by misuse, abuse, accident caused by other than Vastnaut product, liquid exposure more than instructed protection, unauthorized repair or modification, or any other improper user actions.
  1. Incorrect size measurement or reference for more than one time.

Process

You can request return&refund or return&replacement service vie Vastnaut customer service, you will be asked to provide proof of purchase or other reasonable evidence of purchase/ownership for verification purpose.

Vastnaut will review your request and determine its eligibility, if it is approved, a return shipping label will sent to your registered email address, you will need to print and attach it to the package your are going to return. You will need to contact the carrier for pick up service and the return shipping address is included in the return shipping label.

Vastnaut will inspect and verify your requested issue of your product, and will issue refund or replacement after it is verified and approved. The hole process might take 10 business days after package arrived, you can check the processing status at our self-service portal or contact Vastnaut customer service.

Please DO NOT try to drop the package directly to our warehouse even your are in a near location, your package will not be accepted and you will not be received.

Please DO NOT try to send your product with your own logistic label which not authorised by Vastnaut or return with an old Vastnaut authorised label, your package might get lost and Vastnaut will not be held response for tracking or compensation.

Please note that even the return shipping label have a year long validity, your return request in our system will only have 30 calendar days, if you failed to send your package out within the 30-day period, your request will automatically be canceled and the warehouse won’t be able to process your request.

Please note even case closure does not waive any rights under applicable consumer law or the Limited Commercial Warranty, you are still strongly recommended to contact Vastnaut customer service again to reissue your request and return shipping label in such circumstance.

Statements

This policy might be updated by Vastnaut at anytime, please refer to our official website to check the newest version. Order confirmed before the newest version could still apply for the version effected at your order time.