Shipping Policy

Global Shipping Policy

Effective date: 4th/Sep/2026

Global Shipping Coverage

Vastnaut operates local warehouses in the United States to provide faster delivery for orders shipped to the United States. All orders for other regions will be shipped from our Hong Kong warehouse unless otherwise specified.

For products ordered from crowdfunding, pre-sale and other special-event orders, the fulfillment date will be according to the event.

Orders purchased through distributors or any third-party resellers are governed by the shipping policy of that distributor or third-party reseller. Vastnaut shall not be responsible for shipping matters relating to such third-party-purchased orders.

Countries and regions eligible for shipping:

Free shipping

Free standard shipping is available to eligible addresses in markets identified at checkout; any permitted surcharge will be disclosed before the order is finalized or expressly agreed before shipment. Shipment availability may vary by SKU/battery/shipping restrictions.

US local delivery

Estimated processing and delivery time: 8 business days from the time you receive your order confirmation email.

*Notes:

1. The estimated time frame covers both order processing and carrier transit. Delivery estimates are non-binding and for reference only.
2. Remote areas may experience extended delivery times
3. Tracking information will be emailed upon shipment
4. Not available to small islands or territories outside continental United States, including Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, and American Samoa.
5. We will require a signature of you or your representative upon delivery, so delivery to P.O. Boxes, diplomatic addresses, Parcel Lockers, USPS Go-posts, Packstations, Post, or Military addresses are not acceptable.

Hong Kong local delivery

Estimated processing and delivery time: 3 business days since your order confirmation email received .

International shipping from Hong Kong warehouse:

Estimated processing and delivery time: 8-14 business days since your order confirmation email received .Delivery estimates are non-binding and for reference only.

*Note: you may be responsible for import duties, tariffs, customs clearance fees or other government-imposed charges in accordance with the laws of your destination country or region. These import-related costs are separate from shipping fees charged by Vastnaut and are your sole responsibility.

Additional Shipping fee

Vastnaut reserves the rights to apply additional shipping-related surcharges under exceptional circumstances, even after your original payment included shipping cost or your order qualified for free shipping. Such circumstances include but not limited to:

1. Significant increases in shipping costs from changes in international or regional conditions as determined by the carrier.
2. Delivery to an address classified as remote area within your country, include but not limited to mountainous regions or islands.
3. Additional surcharges required by the carrier for delivery to your specified address.
4. Unacceptable addresses classified as above, or any customer reason caused package return to shipper might be charged for additional shipping fee.

In such circumstance, Vastnaut customer service will try to reach you to inform you the situation, you will be provided with option to either accept the additional charges or cancel your order.

Address Modification after Order Confirmed

Vastnaut will use reasonable efforts to ship your order as quickly as possible. Any request to modify your shipping address after order confirmation is subject to the following conditions:

Address-modification requests must be submitted as early as possible. Vastnaut will attempt to accommodate your request only if your order has not yet started warehouse processing.

Changing your shipping address may result in extra handling or shipping fees. If such fees apply:

Vastnaut customer service will contact you to disclose the fees and obtain your explicit approval for payment.

Your order will be placed on hold pending your consent.

If your order has not entered warehouse processing and you do not approve the applicable fees within 14 calendar days after our notification, your order may be cancelled without penalty.

Once your order has started warehouse processing, address-modification requests cannot be accepted. Shipment interception is not guaranteed to succeed even if requested before warehouse processing begins.

If the address modification is unsuccessful or unacceptable:

Vastnaut customer service will make reasonable effort to intercept your shipment, but if the interception is unsuccessful, you will have to refuse the package upon arrival.

If the refusal is also unsuccessful, you or your representative will need to sign for the package and contact Vastnaut customer service for return&refund process within 14 calendar days, please refer to return and refund policy.

Please note that shipment interception or initiating return&refund process under these circumstances might involve costs, including but not limited to:

1. Return-shipping or re-shipping fee
2. Additional product insurance fee during the transportation.
3. Additional handling or administrative fee
4. Any other applicable expenses related to the return process.
5. Package lost or damage during the return shipping.

These charges will be deducted from your refund amount, these charges might vary due to the low of your country or region.

By placing an order, you are agree to provide a delivery address your or your authorised representative can sign for and accept the parcel. Vastnaut is not liable for any loss caused by inaccurate or incomplete address information provided by you.

By requesting an address modification, you acknowledge that effort made to change your shipping address will affect your original estimated order fulfillment time line and agree to any associated fees the might occur.

Shipping-Delay Disclaimer

Vastnaut will make reasonable efforts to ship your order within the published estimated timelines. Delays may occur due to unforeseen circumstances, including the following carrier-related, inventory-related and force-majeure events:

Carrier and inventory issues:

1. Carrier disruptions or logistical challenges.
2. Inventory shortages at the designated warehouse.
3. Shipping address modification requirements submitted by the customer.

Force majeure events:

Delays caused by unforeseen, inevitable, or insurmountable objective situations include but not limited to:

1. Global or regional transportation system controls or interruptions due weather or political reasons.
2. Communication system malfunction.
3. Government action or postal administration policy changes.
4. Disasters caused by nature or man-made such as wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog and etc.

In the event of a delay, Vastnaut will notify you of the revised shipping timeline as soon as practicable. Vastnaut should not be hold responsible for delivery delays caused above situations.

Order Tracking

When your order is ready for shipment, an email will be send to your provided email address with carrier and tracking information. Please note that the tracking information might be later than the actual location due to the carrier and logistics process.

The tracking information will also be available on your order detail page which can be accessed via your order information. There is another entrance for such information in our self-service portal.

If you still can’t track your order in the above mentioned access points, you can contact Vastnaut customer service for further assistance, our team will try to provide the available information or solve any issue that might occur.

Inspection and Acceptance

Given the high value of Vastnaut product, you are strongly recommend you to inspect the outer-packaging before signing to accept delivery. If you notice that the parcel is damaged or deformed upon arrival, do not sign for or open the parcel. Please contact Vastnaut customer-service immediately for further guidance. Your signature upon delivery confirms that the outer packaging is in satisfactory condition, that delivery is complete and that your order has been fulfilled.

We recommend that you record a complete unboxing video and cross-check all received items against the packing list. This helps protect your rights in case of transit-related damage or missing or misplaced items. If such an issue occurs, please contact Vastnaut customer-service within 24 hours of delivery for support.

If you receive an order-completion or delivery-confirmation message or email but have not received your parcel, your shipment may be lost or misplaced. Please contact Vastnaut customer-service right away and cooperate with our team by providing any requested logistics-claim-related information.

Vastnaut reserves the right to update this Global Shipping Policy from time to time. The most-current version will be published on our official website.